As you may be aware, the General Data Protection Regulation (GDPR) came into effect on Friday 25th May 2018, which will harmonise existing data protection legislation within the European Union and UK. This means websites like Embrace Music Production & Tuition have new obligations around the storing and processing of the personal data of our visitors.

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At Embrace Music Production & Tuition, we have always taken our data protection responsibilities very seriously and we will continue to do so. We have implemented measures to ensure we are compliant with GDPR and your data will be treated with the highest standards, as laid out in the regulation.

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This Privacy Policy relates to information about you (“personal data”) which is obtained by Embrace Music Production & Tuition and for which Embrace Music Production & Tuition is the Data Controller.

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Embrace Music Production & Tuition's Purpose

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Embrace Music Production & Tuition's purpose is to provide flexible and affordable music production services - both in our client's own homes and from our studio in Durham. 

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We provide, among various other services:

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• A fully portable mobile recording studio and engineer for vocal and live instrument recording.

• The bespoke production of simple and complex musical arrangements across all genres.

• Residencies in client's own homes across the United Kingdom.

 

We take active steps to ensure our potential clients are aware of these services.

 

What personal data might Embrace Music Production & Tuition collect about you?

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We may collect the following types of personal data: your name, email address, postal address, telephone or mobile number and other details of products and services you have purchased from us.

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We do not collect your bank account details which pass through our payment processor, PayPal, a reputable global brand which is fully GDPR compliant and has the highest standards of Data Protection in place already.

 

Special Categories of Personal Data

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We do not collect "special categories of personal data" about our clients (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data),

 

How does Embrace Music Production & Tuition use your personal data? 

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We may process your personal data for a number of reasons, and Embrace Music Production & Tuition will only use your personal data where it has an appropriate legal basis, such as: (1) where the processing is in our own legitimate interest; (2) it is in compliance with a legal obligation; (3) it is necessary to perform a contract between us and you; and/or (4) you have consented to our use of your personal data.

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1) Legitimate interest:

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We may rely on our own legitimate interest to process your personal data for the following reasons:

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• To keep a record of services sold and actions taken by our clients and our communications with them.

• Service administration, such as administering any payments you have made and to confirm receipt of payments.

• In relation to correspondence you have entered into with us whether by email, social media, message board or any other means, and to contact you about any enquiries you make.

• For internal record keeping, so as to keep a record of your relationship with us.

• For market research.

• To analyse and improve the services offered by the Embrace Music Production & Tuition website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

 

2) Legal obligation:

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We may also need to comply with legal requests where disclosure is required or permitted by law. For example, to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing.

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3) Contract:

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We may process your personal data where it is necessary for the performance of a contract with you, such as for completion of transactions you have entered into with Embrace Music Production & Tuition.

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Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have requested from us. We will notify you if this is the case.

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4) Consent:

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We will only process your personal data for the following reasons with your consent:

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• To send you marketing information about our services.

• To invite you to participate in surveys or research about Embrace Music Production & Tuition or our work.

 

You may withdraw your consent at any time.  Please see the “What are your rights?” section of this privacy policy below for instructions on how to withdraw consent. 

 

Data processed outside of the EU

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Your data is only processed outside the EU where Embrace Music Production & Tuition has verified that appropriate standards and safeguards are in place. Embrace Music Production & Tuition uses Wix.com as a service provider that operates outside of the EU and they too conform to the highest standards of Data Protection and are fully GDPR compliant. You can find out more about their terms of service here: www.wix.com

 

When and why we will send you personalised marketing communications 

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Embrace Music Production & Tuition will only contact you for marketing purposes, for example to keep you up to date with changes or improvements to our services.

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We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work. You can withdraw your consent at any time, and we will not send you marketing material if you tell us that you do not wish to receive it.

 

How and when we collect personal data about you

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Embrace Music Production & Tuition' may collect your personal data in the following circumstances:

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When you give it to us directly:

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You may give us your personal data directly when you order a service from our website or when you communicate with us.

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When you access Embrace Music Production & Tuition's Social Media:

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We might also obtain your personal data through your use of social media such as Facebook, or Twitter among others, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this. 

 

When we use cookies:

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Cookies are a useful way for us to understand how clients use our website. When you visit our website we will collect data from your computer or other device such as a smart phone or tablet through the use of "cookies".  Cookies are created by your web browser when you visit our website. Every time you go back to the Embrace Music Production & Tuition website, your browser will send the cookie file back to the website's server. They improve your experience of using our website, for example, by remembering your preference settings so that you are presented with information likely to be most relevant to you, and by measuring your use of the website to enable us to continuously improve our website to ensure that it meets your needs. Cookies can also be used to show you relevant Embrace Music Production & Tuition content on social media services such as Facebook - these are known as 'retargeting' or 'advertising' cookies. For information on the types of cookies we use, how we use them and how you can control your cookie preferences, see our ‘Use of Cookies’ link. 

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If you visit our website as an anonymous visitor (e.g. you switch off cookies), Embrace Music Production & Tuition may still collect certain information from your browser, such as the IP address (an IP address is a number that can uniquely identify a computer or other internet device).

 

Will Embrace Music Production & Tuition share your personal data with anyone else?

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We will only use your personal data within Embrace Music Production & Tuition for the purposes for which it was obtained. Embrace Music Production & Tuition will not, without your consent, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or organisations as a result of giving your details to us. 

 

How long will Embrace Music Production & Tuition keep your personal data?

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We will hold your personal data on our systems for as long as is necessary for the purposes described above, and in accordance with applicable laws.

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Where you contribute material to us, e.g. client generated vocal content, we will only keep your content for as long as is reasonably required for the purpose(s) for which it was created unless otherwise stated at the point of generation.

 

What are your rights?

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Where Embrace Music Production & Tuition relies on your consent to process your personal data, you can withdraw this consent at any time.  If you wish to withdraw your consent please contact us via our email.

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You are entitled, in accordance with applicable law, to object to or request restriction of processing of your personal data, and to request access to, rectification, erasure and portability of your own personal data. The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you are aware of changes or inaccuracies in your personal data you should inform us of such changes so that the personal data may be updated and corrected.

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed above).  However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

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If you wish to change how we communicate with you, update information we hold ,or opt out altogether then please contact us:

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• email us at embracemusic@outlook.com

 

How long will it take for these changes to be effective?

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We endeavour to meet the following service levels where supporters opt-out of receiving marketing information:

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• Email - 24 hours from receipt of email

 

How Embrace Music Production & Tuition keeps your data safe

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We ensure that there are appropriate technical controls in place to protect your personal details. 

 

All personal data submitted to Embrace Music Production & Tuition is only accessible to Ben Chambers as founder and director of the service and website.

 

We use one external company (PayPal) to collect and process your personal data on our behalf. To view their own Privacy Policy see www.paypal.com

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How to make complaints about this policy or raise privacy concerns

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If you would like more information, or have any questions about this policy, please contact us by email at embracemusic@outlook.com

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To make a formal complaint about Embrace Music Production & Tuition's approach to data protection or raise privacy concerns directly with us, please email us at the above address.

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You also have the right to make a complaint direct to the UK's data protection authority, the Information Commissioner's Office (ICO). The ICO can be contacted at: www.ico.org.uk/global/contact-us/

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Concerns can be also be logged via the ICO website. 

 

Changes to Embrace Music Production & Tuition's Privacy Policy

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This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal data to Embrace Music Production & Tuition. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Embrace Music Production & Tuition website to submit personal data to us. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

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This version was last updated on 12th October 2022.

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